Our GO-LIVE Program delivers a fast, structured onboarding experience which takes you from setup to confident, outcome-driven project delivery in just weeks. With our out-of-the-box PMO configurations, your teams gain the tools, training, and support needed to adopt Fluid quickly and effectively.
What’s Included in the GO-LIVE Program
Tailored Implementation Plan
A bespoke rollout which is aligned with your organisation’s goals. We follow a phased approach to simplify change management, ensuring your teams can adopt new ways of working efficiently.
Expert-Led Training
Hands-on, instructor-led sessions conducted by your dedicated Customer Success Manager, tailored specifically to your Portfolio, Program, Project Management (PPPM) requirements and use cases.
PMO Alignment Advisory
Strategic advisory workshops to ensure full alignment of your implementation with best practice PMO standards and your wider business objectives.
All-in-One Digital Onboarding Hub
24/7 access to your personalised onboarding environment, packed with step-by-step guides, training videos, templates, and self-paced learning content to accelerate adoption.
"The Fluid team did an excellent job in onboarding us and the constant and quick support is highly appreciated.”
Project Manager at Momentum
Iterative Rollout for Implementation Success
Fluid's phased GO-LIVE approach ensures fast wins and sustainable outcomes. Our structured plan focuses on critical success areas.
- Project Management, Risk Management & Reporting
Status and Project Health Reports
Portfolio, Program and Project Dashboards
Stage Gate Methodologies
Risk, Issues, Dependencies and Changes
Gantt Schedules and Exportable Reporting Packs - Resource Management
Resource Utilisation and Capacity Planning
Time Tracking and Rate Cards
Resource Optimisation
Project and Schedule Allocations - Financial Management
Real-time Cost Tracking for Projects and Portfolios
Resource Financials and Forecasting
Benefit Realisation, CAPEX and OPEX (Enterprise Only) - Demand Management
New Project Intake Workflows
Automated Approvals and Change Request Management
Work Management
Meeting Management and Outlook Integration
Task Tracking and Automated Quality Assessments
IT Asset Management - Integrations
Jira, Azure DevOps, Microsoft Teams and Outlook, Word, PowerPoint, Excel and Power BI, Google Docs Integration
Step-by-Step Support Throughout Your Journey
Training Portal
Your team will gain early access to a dedicated digital portal, enabling preparation before instructor-led sessions.
Structured Training & Champion Sessions
Each iteration follows a structured agenda, ensuring comprehensive coverage of functionality and adoption strategies.
Email & Online Ticket Support
Our knowledgeable Customer Support team is available from 8:30 am to 5:30 pm GMT— no chatbots, just real people.
GO-LIVE Training Environment
A safe, separate environment to explore and test configurations before pushing changes to production, significantly easing change management.
Fluid Implementation Project Management
Your GO-LIVE project will be tracked within Fluid itself, with clear timelines, risk management, and milestone tracking.In-App Live Chat Support
Available from 9:00 am to 5:00 pm GMT during the optional HyperCare period for real-time assistance.
Your Success Is Our Success
Planning & Setup
Define project success metrics and governance with key stakeholders across IT, Ops, BAU, and Transformation. Establish taxonomy, reporting structures, metadata, and enable day-one PPM capabilities.
Pilot with Core Teams
Deploy the configured PPM environment to core teams to validate workflows and data integrity. Super users lead engagement, collecting input on usability, reporting and data accuracy.
Wider Rollout Preparation
Enable super users to train wider teams, ensuring scalable internal knowledge transfer. Distribute rollout materials, explain benefits, and ensure alignment across departments.
Full Deployment and Ongoing Support
Workflow management is not limited to project intake in Fluid, it can be used for any work requests from your team. Continue learning through the Digital Onboarding Hub, monthly usage reviews, and advisory check-ins.
Questions? Answers.
Yes - for many clients, it is. Our structured GO-LIVE methodology is designed to enable rapid deployment in as little as 4 weeks, depending on project scope, availability of internal champions, and stakeholder engagement. We provide a pre-defined rollout plan, a dedicated Customer Success Manager, and a phased configuration model to streamline delivery. While some customers may take up to 8 weeks, many GO-LIVE within 4.
You’ll have continued access to our Customer Success team, training resources, and the Digital Onboarding Hub. For additional guidance, our optional HyperCare Support Program provides enhanced advisory, usage monitoring, and real-time chat with our support team.
No problem, we handle it through phased configuration. Our implementation plan allows for custom integrations, API mapping, and existing data migration. We also offer bulk upload support and a training environment to safely test and refine your setup before deploying changes to production.
While we recommend appointing internal champions, Fluid handles the heavy lifting. Your dedicated Customer Success Manager will lead configuration and training. All we ask is that you nominate super users from key departments to support adoption and join train-the-trainer sessions. We’ll manage timelines, guide change management, and keep you on track for each milestone.
Find out how other teams like yours are working a better day.
We’ll show you how Fluid can help your team, division, or company - no matter the size.
